Cancellation Policy
The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Nila Health Software reserves the right to accept the cancellation of any order. Nila Health Software also reserves the right to waive off or modify the time window or cancellation fee from time to time.
If you want to cancel the service, You have to raise the request within 5 days after successful payment transaction
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Customer Support
If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at nilahealthsoftware@gmail.com
You can reach our customer support team to address any of your queries or complaints related to product and services by clicking the link, selecting your order and choosing 'Need Help' option:
https://nilahealth.com/contact.phpLast Updated: January 2025
